Terms of Service of Streckenheld GmbH

Effective Date: 01.09.2026

These Terms and Conditions ("Terms") consist of three parts: Part 1 (General Provisions) applies to all services of Streckenheld GmbH. Part 2 (Special Part A) additionally applies to the software platform for construction firms. Part 3 (Special Part B) additionally applies to the transport marketplace. In case of conflict, the applicable Special Part prevails over the General Part.

Part 1: General Provisions

§ 1 Provider, Scope and Contract Structure

  • The provider of all services under these Terms is Streckenheld GmbH, Leopoldstraße 31, 80802 Munich, Germany ("Streckenheld", "we").
  • These Terms govern all use of the Streckenheld platform, including the web application, the mobile apps, the WhatsApp channel, the programming interfaces (APIs) and the portals for invited users.
  • Our offering is directed exclusively at entrepreneurs within the meaning of Sec. 14 German Civil Code (BGB), legal entities under public law and special funds under public law. Contracts with consumers (Sec. 13 BGB) are excluded.
  • Individual agreements (in particular order forms and offers) prevail over the applicable Special Part; the applicable Special Part prevails over the General Part.
  • Conflicting or deviating terms and conditions of the customer do not apply unless we have expressly agreed to them in text form.
  • These Terms are provided in German and English. In case of discrepancies, the German version prevails.

§ 2 Conclusion of Contract

  • For online registration at app.streckenheld.com, the contract is concluded when the customer accepts these Terms during registration and we confirm or activate the account.
  • For individual offers, the contract is concluded upon acceptance of the order form or offer, which references these Terms and governs in particular the scope of services, fees and term.
  • The registering person warrants that they act on behalf of an entrepreneur and are authorized to bind it.

§ 3 Account and Credentials

  • An account is required to use Streckenheld. The customer provides complete and accurate information upon registration and keeps it up to date.
  • Credentials must be kept confidential. Any suspected misuse must be reported to us without undue delay.
  • The customer is responsible for the actions of the users it authorizes (e.g. employees, site managers, site staff) under its account and manages the roles and permissions of its users itself.

§ 4 Fees and Payment Terms

  • Fees are governed by the applicable order form or the price list valid at the time of contract conclusion at ai.streckenheld.com/pricing.
  • All prices are net prices plus statutory VAT.
  • Invoicing is electronic. Invoices are due within the agreed payment terms; the statutory consequences of default (Sec. 288 BGB) remain unaffected.
  • We announce price adjustments for ongoing subscriptions at least six weeks before they take effect, in text form. In that case the customer may terminate the contract with effect from the date the adjustment takes effect.
  • The remuneration of transport companies under the transport marketplace is governed by Part 3.

§ 5 Data Protection and Data Processing

  • We process personal data in accordance with our Privacy Policy and applicable data protection law, in particular the GDPR.
  • Where we process personal data on behalf of the customer (in particular under Part 2), the parties conclude a data processing agreement pursuant to Art. 28 GDPR. Hosting takes place within the European Union.

§ 6 Confidentiality

  • The parties keep each other's business and trade secrets and information marked as confidential in confidence and use them exclusively to perform the contract.
  • This obligation survives the end of the contract. Statutory disclosure obligations remain unaffected.

§ 7 Liability

  • We are liable without limitation for intent and gross negligence, for damages resulting from injury to life, body or health, under the German Product Liability Act, within the scope of a guarantee we have given, and for fraudulently concealed defects.
  • In cases of simple negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations), i.e. obligations whose fulfilment is a prerequisite for the proper performance of the contract and on whose observance the customer may regularly rely. In such cases, liability is limited to the foreseeable damage typical for this type of contract.
  • Any further liability is excluded. This also applies in favour of our corporate bodies, employees and vicarious agents.
  • For loss of data, we are only liable up to the amount of the effort that would have been required for restoration if the customer had performed proper and regular data backups.
  • Strict liability for defects already existing at the time of contract conclusion (Sec. 536a para. 1 alt. 1 BGB) is excluded for the provision of the software.

§ 8 Changes to these Terms

  • We may amend these Terms with effect for the future, provided the amendment is reasonable taking into account the customer's interests and does not materially alter the relationship between performance and consideration.
  • We announce amendments at least six weeks before they take effect, in text form (e.g. by email or in the application), highlighting the amended provisions.
  • If the customer does not object before the effective date, the amendments are deemed accepted, provided we have expressly pointed out the right to object and this consequence in the announcement. If the customer objects, either party may terminate the contract with ordinary notice.

§ 9 Final Provisions

  • The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  • The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Munich, provided the customer is a merchant, a legal entity under public law or a special fund under public law.
  • Amendments and side agreements require text form; this also applies to any change of this text form requirement.
  • Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.

Part 2: Special Part A — Software Platform for Construction Firms

§ 10 Scope of Services (Part A)

Streckenheld provides the customer with a cloud-based software platform for procurement, material planning and invoice verification in the construction industry, for use via the internet (Software as a Service). The specific scope of functions results from the booked plan or the order form. The platform includes in particular:

  • Order management across all construction sites and projects
  • Live tracking of deliveries and delivery status
  • Capture and automated matching of delivery notes, invoices, order confirmations and purchase orders, including from scans, photos and handwritten documents
  • Contract intelligence: uploading framework agreements and automated extraction of price tiers, volume thresholds and terms
  • Approval workflows with spending and approval limits per site, role or user
  • Payment planning (§ 12)
  • Request-for-quote (RfQ) and tender management including a supplier portal (§ 13)
  • AI-supported offer comparison
  • AI assistant and AI agents (§ 11)
  • Document submission and assistant via WhatsApp (§ 14)
  • A site app for capturing and electronically signing delivery notes
  • ERP integrations (§ 15)

In addition:

  • We provide the services in accordance with the state of the art and strive for high availability of the platform. We announce planned maintenance in advance where possible. We owe uninterrupted availability only where a service level has been separately agreed.
  • We may further develop, modify and improve the platform, provided the essential contractual functionality is preserved.

§ 11 AI Features

  • The platform uses artificial intelligence, for example for extracting document contents, matching records, comparing offers and drafting messages. AI results are automated support services; they do not constitute legal, tax or other advice and may be incomplete or incorrect.
  • The customer reviews AI results before acting on them, in particular before payment releases and contractual decisions. The platform presents detected discrepancies to the customer for review ("human in the loop"). Streckenheld makes no business decisions and no payment decisions for the customer.
  • AI agents that act externally (e.g. sending requests to suppliers, drafting or sending replies) act exclusively within the configuration made and the authority granted by the customer, and in the customer's name. The customer is responsible for the communications of the agents it has activated; it can review agent actions and deactivate agents at any time.
  • The platform may learn from corrections within the customer's own tenant (e.g. patterns per supplier) to improve results for the customer. Customer data is not used to train foundation models or cross-tenant models.
  • The quality of AI results depends on the quality and completeness of the documents and data provided by the customer.

§ 12 Payment Features

  • The platform supports the customer in planning and preparing payments, for example through payment runs, early-payment discount optimization and the creation of SEPA or card payment data.
  • Payments are executed exclusively through the customer's own bank or payment service provider. Streckenheld does not at any time receive, hold or transmit customer funds, is not a payment service provider within the meaning of the German Payment Services Supervision Act (ZAG), and does not become a party to the payment transactions.
  • Every payment is decided and authorized solely by the customer (§ 11). We are not responsible for execution by the customer's bank or payment service provider.

§ 13 Supplier Portal and Invited Users

  • The customer may invite suppliers to a portal, for example to view requests, submit offers and upload documents. Invited users accept these Terms (Part 1 and this § 13) upon their first access; use of the portal is free of charge for them unless agreed otherwise.
  • Procurement contracts are concluded exclusively and directly between the customer and its suppliers. Streckenheld does not become a contracting party and is not responsible for the content, accuracy or fulfilment of offers and contracts.
  • Data entered by invited users in the portal is visible to the inviting customer.

§ 14 WhatsApp Channel

  • The customer may optionally submit documents via WhatsApp and use the AI assistant via WhatsApp. WhatsApp is a service of Meta Platforms; its terms of use and privacy notices apply in addition. Transmission via WhatsApp is outside our sphere of control.
  • Use of the WhatsApp channel is voluntary. The customer ensures that its users are permitted to transmit business documents via this channel. Details on data processing are set out in our Privacy Policy.

§ 15 ERP Integrations and Third-Party Systems

  • We offer integrations with ERP and industry systems (e.g. BRZ, Nevaris, RIB, PDS) as available. Integrations depend on the interfaces of the respective third-party providers; we may adapt them when third-party interfaces change. We are not responsible for third-party systems.
  • The customer provides the required access and warrants that it is entitled to connect the third-party systems.

§ 16 Customer Data

  • Data uploaded by the customer or captured via the platform (e.g. documents, contracts, transaction data) remains the customer's data. The customer warrants that it holds the necessary rights to uploaded content, including supplier documents.
  • We process customer data exclusively to provide the contractual services, including tenant-internal learning pursuant to § 11; the data processing agreement pursuant to § 5 applies in addition.
  • We may use aggregated, anonymized usage data without reference to the customer or to individuals to improve our services.
  • After the end of the contract, we make the customer's data available for export upon request for 30 days and subsequently delete it in accordance with the data processing agreement and statutory retention obligations.

§ 17 Usage Rights

  • The customer receives, for the term of the contract, the non-exclusive, non-transferable and non-sublicensable right to use the platform within the booked scope (e.g. users, sites) for its own business purposes.
  • In particular, reverse engineering beyond Secs. 69d, 69e German Copyright Act (UrhG), resale, systematic extraction (scraping) and the posting of unlawful content are not permitted.
  • The customer grants us the rights to host, reproduce and process uploaded content to the extent required to provide the services (including the AI features under § 11), limited to the contract term plus statutory retention periods.

§ 18 Term and Termination (Part A)

  • Term and notice periods result from the order form. If nothing is agreed, the contract runs for an indefinite period and may be terminated by either party with 30 days' notice to the end of a month. Free accounts may be terminated at any time.
  • The right to terminate for good cause (Sec. 314 BGB) remains unaffected; good cause exists in particular in the event of persistent payment default or material breaches of contract.
  • Upon the end of the contract, access to the platform ends; § 16 applies to the export and deletion of customer data.

Part 3: Special Part B — Transport Marketplace

§ 19 Subject of the Marketplace

  • Streckenheld operates a marketplace for transport capacity in the building materials sector and brokers transport orders between clients (e.g. building materials retailers) and transport companies. The platform includes in particular the import of orders and deliveries from ERP systems, the combination of deliveries into optimized routes, the assignment of routes to internal fleets or external providers, and a driver app with order acceptance, digital document exchange, electronic signature, status updates, ETA notifications and proof of delivery.
  • Orders brokered via the marketplace are subject to the terms agreed between the users. We are not responsible for the fulfilment of contracts concluded between users.
  • Financing options are provided by third-party financial institutions; we are not liable for their terms or decisions (§ 22).

§ 20 Obligations of Transport Companies

20.1 Submission of Offers

  • Each transport request must be answered with either an offer or a rejection.
  • Requested delivery times and dates are binding. In case of deviations, the offer must reflect the correct times and dates.

20.2 Pricing

  • Offers must be submitted as binding total prices ("all-in"), including tolls but plus statutory VAT.
  • Subsequent price changes are excluded.

20.3 Communication and Performance

  • Any delays or damages must be reported immediately to the client (e.g. building materials retailer) and to the recipient.
  • Short-term cancellations are not permitted; confirmed commitments are binding.
  • Drivers or the responsible contact persons must be reachable during execution of the transport.

20.4 Subcontractors and Legal Requirements

  • Passing on transport orders to subcontractors is only permitted with the prior consent of the platform.
  • All legal requirements (e.g. driving and rest times, load securing) must be complied with.
  • Valid licenses and sufficient transport insurance coverage are mandatory.

20.5 Documentation and Invoicing

  • Status updates (e.g. "Picked up", "Delivered") must be provided via the platform.
  • Signed delivery documents must be submitted to Streckenheld.
  • Invoices must be issued exclusively in digital form by email to Streckenheld GmbH.

20.6 Sanctions

  • Repeated breaches of duty or poor performance may result in exclusion ("blacklisting") from the platform.

§ 21 Obligations of Retailers

21.1 Requests and Offers

  • Urgent requests require a response (acceptance or rejection) no later than 12:00 noon on the following working day.
  • Subsequent changes to confirmed orders are only permitted after prior agreement, as price deviations may occur.
  • Requests that are no longer valid must be cancelled without delay.

21.2 Provision of Goods

  • Goods must be made available at the requested and confirmed loading times.
  • Small quantities may only be commissioned after prior consultation.
  • Immediate deliveries are considered bindingly booked transport orders.

21.3 Cancellations and Payments

  • Short-term cancellations are not permitted. If they nevertheless occur, cancellation fees will apply.
  • Agreed payment terms must be strictly observed.

21.4 Sanctions

  • Repeated misconduct or inadequate conditions of users may result in exclusion ("blacklisting") from the platform.

§ 22 Financing and Retention of Title

  • If an order is financed through a third-party provider, ownership of the goods remains with the supplier or the financing entity until full payment has been made.
  • Users acknowledge this retention of title when using the financing module.

§ 23 Supplementary Conditions: ADSp 2017 and Logistik-AGB

For transport and forwarding services under this Part 3 — but not for services under Part 2 — the following conditions apply in addition:

In case of conflict, the following order of precedence applies: individual agreement, then Part 3 of these Terms, then ADSp 2017 or Logistik-AGB, then statutory law.

Contact

If you have any questions about these Terms and Conditions, please contact us at:

Streckenheld GmbH

Leopoldstraße 31
80802 München
Germany

Email: hello@streckenheld.com
Website: www.streckenheld.com