Frequently Asked Questions

Streckenheld is an AI platform for building material distribution, covering the chain end to end: calculation and tender, ordering and delivery, invoice and payment. It connects everyone who touches a building materials order — construction firms, manufacturers, retailers and 3PLs — in one place, instead of across phone calls, email threads and paper. It runs on our AI Harness: rather than hard-coded workflows, your own rules are written as instructions the AI follows, which is why onboarding takes hours instead of weeks of integration work.

We're constantly developing the platform in collaboration with building material retailers. This allows us to implement specific customer requirements while creating synergies that benefit all retailers in the network.

Every document that arrives — order confirmation, delivery note, invoice — is read, linked to its order and checked position by position. The AI flags what doesn't add up: a price that deviates from the contract, a short delivery, a position nobody ordered, a Skonto deadline about to lapse. Your team sees a short list of exceptions instead of a stack of paper, and settles them before payment rather than after.

The work in a tender isn't the decision — it's collecting the quotes and retyping them into a comparison sheet. Streckenheld handles the collection, normalises every supplier's positions into one comparable structure, drafts the follow-up questions and keeps the negotiation on record. With 5+ suppliers and around 1,000 positions, days of manual comparison become minutes. And if a tender runs off-platform, just upload the quotes you received — the AI does the line-by-line comparison either way.

Yes: PDFs, scans, photos from site, and handwritten delivery notes with corrections in the margin. The AI extracts the positions, assigns them to the right order, and links order, confirmation, delivery note and invoice into a single file — even when suppliers use their own article numbers, different units, or split one order across three deliveries. Edge cases don't stay edge cases: when your team corrects something, the system remembers that pattern for that supplier and gets it right next time.

Four ways, and you can use all of them at once. Straight from your ERP; through a dedicated email inbox your suppliers already write to; via WhatsApp, for anyone who'd rather photograph a document than scan it; and through our own app on site, where your team captures and signs delivery notes on the spot. Whatever the format — PDF, scan, photo or handwriting — the AI reads it and files it against the right order.

Our platform provides real-time visibility into all deliveries. Customers can track their orders from dispatch to delivery, receive automated notifications about status changes, and plan their construction activities accordingly.

We provide real-time automated order tracking from pickup to delivery. Customers receive digital delivery notes signed on the driver's app, immediately available in order history. This enables faster invoice processing and improved liquidity.

We maintain a nationwide network of logistics providers specialized in building materials. You can dispatch routes to your internal fleet, existing logistics partners, or our network of qualified drivers through our marketplace.

Yes! Streckenheld digitizes dispatch to both your existing logistics partners and our network of over 1,000 3PLs across Germany. We simplify communication, automate notifications, and help optimize costs while handling seasonality and one-off deliveries.

Streckenheld was built from the ground up for real-world logistics challenges: uncertain conditions, incomplete information, and tight deadlines. Unlike traditional TMS that overemphasize optimization but lack flexibility, Streckenheld focuses on ease-of-use and practical team collaboration.

Yes! Streckenheld has a modular structure and integrates seamlessly with existing fleet management systems. We're not a replacement but a platform that connects all parties, making dispatcher and site manager tasks easier while exceeding customer expectations.

Streckenheld is a marketplace for delivery capacity in building materials. You receive committed delivery requests from our partner retailers and manufacturers — real jobs, not leads — so you fill empty legs and lift fleet utilisation instead of chasing new customers. Everything runs through an easy-to-use driver app: navigation, order status, live position tracking, and a digital delivery note signed on the phone.

Connected retailers and construction firms dispatch straight to you: you see the request with the site, the material, the time window and the access details, and accept or decline in one click. No phone tag, and no re-typing an order that already exists in the shipper's system.

Your drivers get the route with navigation, update the order status as they go, and their position is shared live with the shipper — so those "where's my truck?" calls stop reaching your office. The delivery note is captured on site and signed on the phone, with photos when something isn't right, and it reaches the shipper and their customer immediately, which is what gets your invoices paid sooner.

No. Streckenheld runs alongside the fleet management or telematics you already have — your drivers only need the app. Jobs that don't come through the platform, you keep dispatching exactly as you do today.

Streckenheld runs on our AI Harness: instead of hard-coded workflows, your rules — approval limits, site-specific processes, what your ERP calls things, which deviation is still acceptable — are written as detailed instructions the AI follows. What used to be weeks of integration work becomes a few hours of onboarding. And when a process changes, you don't wait for a release: the rule is adjusted the same day.

Yes! We offer seamless integration with popular ERP systems used in the construction industry. Our platform is designed to work with your existing infrastructure and to minimize manual processes and data entry.

Integration is straightforward. Retailers can activate the service, define their rollout scope (e.g., starting with pilot locations or specific delivery types), and we provide training and support. The service is accessible via our easy-to-use web application.

Your data is hosted in the EU and processed under GDPR, with a data processing agreement in place. It stays yours: we don't train models on your contracts, quotes or invoices, and you can export or delete it at any time.

Streckenheld is model-agnostic. We run the model that fits the task, and if your IT has a preference or a policy — a specific provider, or an open model — we configure it for your instance. Either way your documents stay in the EU and none of them feed foundation model training.

Our pricing is flexible and based on your specific needs. We offer different plans for different business sizes and requirements. Contact us for a personalized quote and demo.

We provide comprehensive support including onboarding assistance, training for your team, technical support, and ongoing customer success management to ensure you get the most value from our platform.